Dolce is the supplier of school dinners for Purbrook Junior School. They are determined to offer you and your child an excellent service, ensuring every child enjoys their meal and has the energy to study and learn in the afternoon.
The cost of a school dinner is £3.00 (£15 per week).
SchoolGrid Account
All parents must register their child to be able to receive school meals.
You will then receive an email from SchoolGrid, Dolce’s software providers, with all of your necessary login details. By accessing SchoolGrid online you will be able to pre order meals, view recipes, allergens, ingredients and make payments.
All meals must be pre ordered.
Allergies
If you are having difficulties ticking the allergen information you need, please contact Dolce’s Customer Care and they will happily make arrangements to accommodate your child’s individual needs.
Payments (via SchoolGrid)
Direct Debit – This will be collected from your account on or around the 1st or the 15th of each month and will work in arrears for the meals you have taken the month before. To set this up, please access your SchoolGrid account – [account] – [direct debit].
You will receive a statement two weeks before a payment is due stating the amount and the date the payment will be taken. SchoolGrid cannot set up Direct Debits over the phone.
If you prefer not to pay by Direct Debit, SchoolGrid asks that all accounts are kept in credit. You can top your account up by:
Online Card Payment – A card payment can be made online through your SchoolGrid account. Please log on and select [account] – [Pay by card] where on screen prompts will assist in taking payment.
Telephone Card Payment – SchoolGrid Customer Care team is available 8.00am to 5.00pm Monday to Friday to take a card payment for your account on 01942 707709. The minimum payment amount they can accept over the phone is £10.
Contact Details
Dolce is your catering provider. If you have any questions, comments or suggestions regarding school meals, allergens, payments etc, please do not hesitate to contact Dolce Customer Care Monday to Friday 8am to 5pm on 01942 707709 or by email to customercare@dolce.co.uk We are always happy to hear from you.
SchoolGrid is the software provider Dolce uses. If you experience any technical issues with access to SchoolGrid, please contact SchoolGrid technical support on 01506300310 or by email to support@schoolgrid.co.uk